Thank you for shopping at Kingdrap. We value your satisfaction and want to make sure you have a seamless experience with our products. Please review our Refund & Returns Policy below:
1. Return Eligibility:
- We accept returns within 30 days of the purchase date.
- To be eligible for a return, items must be unused, unopened, and in their original packaging.
- Certain items, such as gift cards and sale items, may not be eligible for returns.
2. Initiating a Return:
To initiate a return, please follow these steps:
- Log in to your Kingdrap account.
- Navigate to the “Order History” section.
- Select the order containing the item(s) you wish to return.
- Follow the provided instructions to complete the return request.
If you made a purchase as a guest, please contact our customer support for assistance.
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a Kingdrap error.
- We recommend using a trackable shipping service to ensure your return is received.
4. Refund Processing:
- Once your return is received and inspected, we will send you an email notification.
- Approved refunds will be processed to the original payment method within 5 business days.
5. Exchanges:
- We currently do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.
6. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will assist you in resolving the issue promptly.
7. Contact Us:
If you have any questions or concerns about our Refund & Returns Policy, please reach out to our customer support. We’re here to assist you!
8. Updates to this Policy:
We may update our Refund & Returns Policy periodically. The date of the latest revision will be indicated at the top of the page.
Thank you for choosing Kingdrap. Your satisfaction is our priority.