Thank you for shopping at Kingdrap. We value your satisfaction and want to make sure you have a seamless experience with our products. Please review our Refund & Returns Policy below:

1. Return Eligibility:

  • We accept returns within 30 days of the purchase date.
  • To be eligible for a return, items must be unused, unopened, and in their original packaging.
  • Certain items, such as gift cards and sale items, may not be eligible for returns.

2. Initiating a Return:

To initiate a return, please follow these steps:

  1. Log in to your Kingdrap account.
  2. Navigate to the “Order History” section.
  3. Select the order containing the item(s) you wish to return.
  4. Follow the provided instructions to complete the return request.

If you made a purchase as a guest, please contact our customer support for assistance.

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a Kingdrap error.
  • We recommend using a trackable shipping service to ensure your return is received.

4. Refund Processing:

  • Once your return is received and inspected, we will send you an email notification.
  • Approved refunds will be processed to the original payment method within 5 business days.

5. Exchanges:

  • We currently do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.

6. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will assist you in resolving the issue promptly.

7. Contact Us:

If you have any questions or concerns about our Refund & Returns Policy, please reach out to our customer support. We’re here to assist you!

8. Updates to this Policy:

We may update our Refund & Returns Policy periodically. The date of the latest revision will be indicated at the top of the page.

Thank you for choosing Kingdrap. Your satisfaction is our priority.